BOYD The fighter pilot who changed the art of war

is the title of an excellent book by Robert Coram. As usual I'm going to quote from a few pages:
He was determined to excel athough he did not yet know in what area. He only knew that he had to do something better than anyone had ever done it before.
Boyd is the only known Hun driver to work in the dangerous low-speed end of the airplane's envelope. And that was how he solved the adverse yaw problem.
They might have lost three or four pounds during the strenuous high-G maneuvers. They were thirsty and longed for a cold beer. But first they had to catch a ride on the truck that served as the flight-line taxi. They headed back to ops for the debrief, the most important part of the mission.
...more usable energy always goes into a system than comes out, because there is unavailable energy called entropy.
Tactically, the ability to quickly slow down is as important as the ability to quickly speed up.
Boyd despised optimization.
The Air Force launched a Zero Defects Campaign, and the base commander at Eglin wanted every person on base to sign a pledge saying he would make no mistakes during the coming year. Most organizations at Eglin already flew a flag saying the office was 100% FOR ZERO DEFECTS. But Boyd knew, as did almost everyone who signed the pledge, that he and everyone else would make mistakes. He thought Zero Defects was a stupid idea and refused to sign. A group of lieutenants working for Christie not only followed his lead but raised a flag that proudly proclaimed there were 100% AGAINST ZERO-DEFECTS.
Study after study shows that the higher the rank a military officer ascends, the less likely he is to make change.
You gotta challenge all assumptions. If you don't, what is doctrine on day one becomes dogma forever after.
Anything new and different is feared by a bureaucracy.
He did not become fixated on technology or "one-point" numerical solutions.
Boyd worked daily to remove things.
A twenty-pound maintenance ladder does not simply add twenty pounds to the aircraft.
Again and again they practiced.
In life there is often a roll call. That's when you will have to make a decision. To be [someone] or to do [something]? Which way will you go?
The lightweight fighter had such an extraordinary thrust-to-weight ratio and could recover energy so quickly that energy dumping became a tactic of choice rather than of desperation.
Boyd liked ambiguity.
One cannot determine the character or nature of a system within itself.
He must operate inside his adversary's time-scale.
People, ideas, hardware - in that order.
"You synchronize watches," Boyd shouted, "not people."

Another Great Week At Tandberg...

...is coming to an end. Tuesday and Wednesday I taught an Advanced C course. Thursday Olve Maudal and I did some work preparing for our Code Archeology talk at this years accu conference. I think it's going to be really great. I also had two really great pair programming sessions. I was flipping through Mary Poppendeick's Lean Software Development book and I noticed there was a page about Tandberg. She's been to Tandberg and rates it as the gold standard. I couldn't agree more. I've been fortunate enough to be asked back many times and each time I am awed by how good it is on so many levels. And then on the very next page of her book John Boyd is mentioned, which is a coincidence as I'm reading Robert Coram's book on John Boyd at the moment. I'm looking forward to the next time already.

Another C++ Unit Testing Idea

In a previous blog entry about unit-testing in C++ I wrote that instead of writing something like this...
expected = 42;
actual = expression();
assert_equals(expected, actual);
you could write something like this...
ARE_EQUAL(int)
{
    ...
    expected = 42;
    actual = 40+1
}
Admittedly this was not much of an improvement, if at all. However, on a flight to Oslo a few days ago I suddenly realized a way to improve it. The idea is to fold an expected == actual assertion down to this:
expected(42) == actual(40+1);
Where expected and actual can be two function templates that return objects wrapping their arguments. These objects can have an overloaded == operator that does the assertion for me. Instead of emphasizing the assertion I emphasize the roles instead. Here's some proof of concept code:
#include <cassert>
#include <iostream>

template<typename T>
struct asserted_role
{
   asserted_role(const char * name, const T * ptr)
       : name(name)
       , ptr(ptr)
   {
   }
   const char * name;
   const T * ptr;
};

template<typename T>
void failed_assertion(const asserted_role<T> & lhs,
               const char * op,
               const asserted_role<T> & rhs)
{ 
   std::cout << "FAILED ASSERTION" ...   
       << " " << lhs.name << "(" << *lhs.ptr << ") " 
       << op 
       << " " << rhs.name << "(" << *rhs.ptr << ")" 
       << endl;      
}

template<typename T>
void operator==(const asserted_role<T> & lhs,
         const asserted_role<T> & rhs)
{
   if (*lhs.ptr == *rhs.ptr)
       ;
   else
      failed_assertion(lhs, "==", rhs);
}

template<typename T>
asserted_role<T> expected(const T & t)
{
   return asserted_role<T>("expected", &t);
}

template<typename T>
asserted_role<T> actual(const T & t)
{
   return asserted_role<T>("actual", &t);
}

int main()
{
   expected(42) == actual(40+1);
}
There are a couple of things I like about this idea. The first is I no longer have to remember to get the expected and actual in the right order; if I want to I can write:
   actual(40+1) == expected(42);
The second is that the idea can be extended. For example, I can create similar function templates called lesser and greater and add a < operator:
   lesser(42) < greater(40+1);
I can create a new template function of any name I like to express the role I'm thinking of. For example, suppose I want to test that the value of one expression is equal to the value of another expression, but neither value is "expected" or "actual" they are just two values and I don't care what the values actually are, other than the two values are equal. I can create two function templates called lhs and rhs:
   lhs(2 + 2) == rhs(4);

Paloma Faith Based Development

The morning I drove into a snow-meltwater flash-food and wrote off my car - Paloma Faith was singing on the radio. The lyrics caught my ear:

Do you want the truth or something beautiful?
Just close your eyes and make believe
Do you want the truth or something beautiful?
I am happy to deceive you


The words resonate with the way some software companies are run. They close their eyes and make believe. They practice (Paloma) Faith Based Development, rather than Evidence Based Development.

British Airways - today you were RUBBISH

I use www.ba.com to book Heathrow-Oslo flights a lot. I just booked another one and accidentally specified a return day of March 20th instead of February 20th. I'm pretty careful about this kind of thing but this time I got caught out, partly because both days are a Saturday. I spotted it immediately and changed it straight away. For a flight costing £265.50 ba charged me an extra £200 which frankly I find outrageous. Their website says to ring 0844 493 0787 for help. I tried that - it's a waste of time. Endless recorded messages saying they're sorry lots of passengers have been separated from the luggage because of the snow. But no human being.

I'm reminded of something Jeff Bezos said recently - that there were two kinds of companies; those that work to charge you more, and those that work to charge you less. All my previous Heathrow-Oslo flights have been for one week. Suddenly their system was being asked for a much longer stay. It surely wouldn't take a lot of effort to get the system to spot that sudden difference and before accepting the booking simply say "we've noticed your booking is for a longer period than usual - are you sure it's correct". If their system had done that I would have been very impressed. I would have told my friends. But it didn't. Instead it charged me an extra £200.

cyber-dojo

My vimeo submission to Jason Gorman's Software Craftsmanship 2010 conference has sparked a little interest so I've created a cyber-dojo github project and uploaded a an initial git repository of the rails software that drives it.

Software Craftsmanship 2010

The following is my first attempt at a submission to Jason Gorman's Software Craftsmanship 2010 conference. My submission is to run a code dojo at the conference in the alternative manner demonstrated. It's a bit rough in places, in particular the sound seems to lag the picture slightly, and I didn't set up the Ruby game instructions properly but its a start, and Jason says we're allowed to polish it during February and March anyway (which I plan to do).



Adrenaline Junkies and Template Zombies

is the title of an excellent book by Tom DeMarco, Peter Hruschka, Tim Lister, Steve McMenamin, James Robertson and Suzanne Robertson. As usual I'm going to quote from a few pages:
On most development projects, time is a scarcer resource than money.
Film critics believe they can be successful even if the project they are on is a failure.
Perfection is not expected; delivery is.
Whenever people get together and break rank and responsibility, the organization gets a little healthier.
Organizational lines exists for control and decision-making. They don't usually exist to accelerate work throughput.
Reality is king.
An abundance of information creates a paucity of attention.
Suppressing bad news can turn solvable problems into unsolvable problems.
The result of this misdirected civility is deep mediocrity.
Whenever you hear "I don't know," you hear a declaration of trust.

2009 AYE conference report

The 2009 AYE (Amplify Your Effectiveness) conference was started by Jerry Weinberg about 10 years ago. The conference is designed for people working in the software industry but aims to increase their effectiveness by increasing awareness at the personal and team levels.

This years conference was held at the Embassy Suites hotel in Phoenix Arizona on Nov 9th, 10th, and 11th. The weather was hot and sunny as you'd expect in a desert city. The hotel is clean and spacious and air conditioned, the rooms likewise, and the staff friendly and helpful. It has a large heated outdoor pool with an accompanying jacuzzi, a spacious veranda area and an open-tent area for eating outdoors.

I've read that Jerry started the conference to win a bet he made whilst attending another conference he was not impressed with. It's therefore not too surprising that anything remotely resembling a powerpoint presentation is banned and always has been. Instead the conference emphasizes simulation and experience. The website at http://www.ayeconference.com/ contains a wiki full of material spanning many years and is well worth a look if you are interested in attending.

Each participant's name badge revealed their Myers Briggs personality type (you are asked to do an online test before you arrive). This provided an interesting topic of conversation but was only very lightly used during the scheduled sessions. Many of the sessions were role play type games, typically organized into teams.

The conference is limited to 80 participants on a first come first served basis. $300 dollars reserved a space and the total cost depended on how early you paid in full (reserve later and its dearer). Paying at the earliest opportunity meant another $900 to pay. Plenty of drink and snacks are provided together with a buffet style midday meal. On top of this the hotel room costs about $100 a night which includes an excellent breakfast. Add to this an evening meal and the flight.

The conference felt a lot like a non-technical version of the ACCU conference. It had a very relaxed atmosphere and yet at the same time was quite intense at times. I really enjoyed it and found it a very valuable experience. I met lots of great people and plan to attend in 2010.

Agile Coaching

is the title of an excellent book by Rachel Davies and Liz Sedley. As usual I'm going to quote from a few pages:
Coaches work one step at a time rather than creating a whirl-wind of change.
Patience is one of the most important qualities of a coach.
We find the hardest part of listening is resisting the temptation to jump in too early with advice or to switch the conversation to a similar story that happened to you.
People usually speak much slower than you can think, which is why it is so hard to give your full attention when someone else is talking.
You have to do more than suggest a course of action for people to follow it. You need to lead the way by explaining why it's important and then show them how to get started with it.
Your focus is process improvement, not individual performance.
Each change they adopt reduces their resistance to the next change.
Take care not to ask questions when you actually want to give guidance.
When people start caring only about their own tasks, teamwork starts to break down.
Useful information should be visible to all and not hidden away in computers. Plans kept electronically are information fridges; they give up their information only when they are opened.

Quality Software Management
Vol 2. First-Order Measurement

is the title of an excellent book by Jerry Weinberg. As usual I'm going to quote from a few pages:
Software development is not primarily a manufacturing operation for we (ideally) never develop the same software twice. This uniqueness of product means that Deming's "statistical signal" - though necessary - is not sufficient for feedback control, because there often isn't enough repetition - enough stability - to generate meaningful statistics.
In software we are attempting to obtain value by achieving higher precision than human beings have ever attempted before.
The switch from cost observation to value observation is the strongest indication that an organization has made the transition from Pattern 2 (Routine) to Pattern 3 (Steering).
Under emotional pressure, people literally stop thinking.
A fact becomes a feeling as soon as you observe it.
The triad has special significance for observation, because it is the first grouping in which there is both interaction and observation of interaction.
The way I remember the difference between faults and failures is to think of earthquakes. Faults (in the ground) leads to failures (in bridges, buildings, and so forth).
One of the most sensitive measures of the cultural pattern of any organization is how quickly it finds and removes problems.
Any plan is just a plan - a series of guesses about how the future will work out.
Bureaucracy: people doing things whose purpose they don't understand.

Jonathan Livingston Seagull

is the title of an excellent book by Richard Bach. It's well worth rereading every year or so. As usual I'm going to quote from a few pages:
...to eat, to stay alive as long as we possibly can.
Jonathan Seagull discovered that boredom and fear and anger are the reasons that a gull's life is so short, and with these gone from his thought, he lived a long life indeed.
We choose our next world through what we learn in this one.
Heaven is not a place, and it is not a time. Heaven is being perfect.
You have less fear of learning than any gull I've seen in ten thousand years.
"Why is it", Jonathan puzzled, "that the hardest thing in the world is to convince a bird that he is free, and that he can prove it for himself if he'd just spend a little time practising? Why should that be so hard?
You don't love hatred and evil, of course. You have to practise and see the real gull, the good in every one of them, and to help them see it in themselves.
Don't believe what your eyes are telling you. All they show is limitation. Look with your understanding, to find out what you already know, and you'll see the way to fly.

Shadow Data Types

This article appeared in the December 2009 issue of the accu Overload magazine.

Shadow Data Types

Suppose we have a type called wibble defined as a concrete data type (that is, a type whose representation is fully visible) as follows:
// wibble.h
#include "grommet.h"
#include "flange.h"

typedef struct
{
   grommet g;
   flange f;
} wibble;

void wopen(wibble * w, int i);
...
void wclose(wibble * w);
The definition of wibble exposes the types involved in its representation (grommet and flange in this made up example), and hence requires a #include for those types in its header file. This exposure has a price. One cost is that any change to the grommet or flange header files, or any header files they in turn #include, at any depth, will require a recompilation of any source file that #includes wibble.h (either directly or transitively). Another cost is that client code can easily become reliant on the exposed representation rather than relying solely on the functional api. Note that in C++ you can avoid this problem by declaring your data members private.

Abstract Data Types

These costs are sufficiently high that software developers have invented techniques to hide a type's representation; to turn a type into an Abstract Data Type. An Abstract Data Type is simply a type that does not reveal its representation; a type that abstracts away its representation. In this article I'll look at two abstract data type implementation techniques: Opaque Data Types, and Shadow Data Types.

Opaque Data Types

The term Opaque Data Type is a well established term for the technique of exposing only the name of the type in its header file. This is done with a forward type declaration. This certainly has the affect of not exposing any representation!
// wibble.h
typedef struct wibble wibble;

wibble * wopen(int);
...
void wclose(wibble *);

Storage class restrictions

A definite downside with this approach is that clients cannot create objects.
#include "wibble.h"

void eg(void)
{
   wibble * ptr; // ok
   wibble value; // constraint violation
   ptr = malloc(sizeof *ptr); // constraint violation
}
The wibble type's representation is defined in its source file and so only code in the source file can create wibble objects. Furthermore, these wibble objects have to be returned to users as pointers. These two constraints mean the created objects cannot have auto storage class. This is a great loss since auto storage class alone of the three storage class options allows the clients to decide where the objects live which can greatly improve locality of reference.
// wibble.c
...
wibble * wopen(int value)
{
   wibble opened;
   ...
   return &opened; // very very bad
}
...
A second possibility is to create the objects with static storage class:
// wibble.c
...
static wibble wstorage[42];
static size_t windex = 0;
...
wibble * wopen(int value)
{
   wibble * opened = &wstorage[windex];
   windex++;
   ...
   return opened;
}
...
The final possibility is to create the objects with allocated storage class. That is, to create the objects dynamically on the heap:
// wibble.c
...
wibble * wopen(int value)
{
   wibble * opened = malloc(sizeof *opened);
   ...
   return opened;
}
...
The static and the allocated approaches have opposing advantages and disadvantages. Static storage is very fast and doesn't fragment the memory but the type has to decide the maximum number of objects the application will need. That might be a dependency going in the wrong direction. Allocated storage is much slower and can create memory fragmentation issues, but the application decides how many objects it needs. In short, the classic ADT technique creates an abstraction that is very opaque and pays a hefty price for this "over-abstraction". Abstracting away the representation also abstracts away the size details of a type and it is the loss of the size information that creates the storage class restrictions. The Shadow Data Type implementation technique attempts to rebalance these forces of abstraction by separating size abstraction from representation abstraction.

Shadow Data Types

The term Shadow Data Type, in contrast to Opaque Data Type, is not a well established term. The technique I'm calling Shadow Data Type has probably been around for a long time, it's just that it doesn't seem to have ever been documented anywhere and so a term for it has never become established. I've chosen the term Shadow Data Type to try and convey the idea that when you shine a light on an object it casts a shadow which reveals something of the size of the object but nothing of the details of the object. In other words, a Shadow Data Type has a "full" type declaration (rather than a forward type declaration) but one revealing only the size of type.
// wibble.h
typedef struct
{
   unsigned char size_shadow[16];
} wibble;

void wopen(wibble *, int);
...
void wclose(wibble *);
The "true" definition of the type (together with its accompanying #includes) moves into the source file:
// wibble.c
#include "wibble.h"
#include "grommet.h"
#include "flange.h"
#include <string.h>

typedef struct
{
   grommet g;
   flange f;
} wibble_rep;

// sizeof(wibble) >= sizeof(wibble_rep)

void wopen(wibble * w, int value)
{
   wibble_rep rep;
   ...
   ...
   memcpy(w, &rep, sizeof rep);
}
...
However, there are two problems needing attention.

Synchronized Alignment?

Firstly, there is no guarantee the two types (wibble and wibble_rep) are alignment compatible. We can solve this problem. The trick is to create a union containing all the basic types. We don't know which basic types have the strictest alignments but if the union contains them all the union must also have the strictest alignment.
// alignment.h
typedef union
{
   // one of each of all the basic types go here
   // including data pointers and function pointers
} alignment;
We redefine wibble to be a union with two members; one member to take care of the memory footprint and one member to take care of the alignment:
// wibble.h
#include "alignment.h"

typedef union
{
   unsigned char size_shadow[16];
   alignment universal;
} wibble;
...
The main problem with wibble being a union is that unions are rare. Suppose you want to forward declare the wibble type in a header. You're quite likely to forget it's a union.
typedef struct wibble wibble; // Oooops
We can fix this by simply putting the union inside a struct!
// wibble.h
#include "alignment.h"

typedef struct
{
union
{
   unsigned char size[16];
   alignment universal;
} shadow;
} wibble;
...
This is now sufficiently tricky to warrant an abstraction of its own:
// shadow_type.h
#ifndef SHADOW_TYPE_INCLUDED
#define SHADOW_TYPE_INCLUDED

#include "alignment.h"

#define SHADOW_TYPE(name, size) \
typedef struct \
{ \
   union \
   { \
       unsigned char bytes[size]; \
       alignment universal; \
   } shadow; \
} name

#endif
// wibble.h
#include "shadow_type.h"

SHADOW_TYPE(wibble, 16);

Synchronized Size?

The second problem is hinted at by the comment in wibble.c
// sizeof(wibble) >= sizeof(wibble_rep)
This comment, like all comments, has no teeth. Ideally we'd like an assurance that if the types' sizes lose synchronization we're told about it. This can be done by asserting the relationship inside a unit test of course. The problem with this the possibility that the runtime check inside a unit-test won't get run. Or, more likely, that the unit-test simply won't get written at all. Fortunately in this case we can check the relationship using a compile time assertion. We start with the fact that you cannot declare an array of negative size:
extern char wont_compile[-1];
extern char will_compile[+1];
Now we have to select a size of either +1 or -1 if the asserted expression is true or false respectively.
// may or may not compile
extern char compile_time_assert[sizeof(wibble) >= sizeof(wibble_rep) ? +1 : -1];
Hiding this mechanism behind a macro inside a dedicated header helps to make the code more Intention Revealing.
// compile_time_assert.h
#define COMPILE_TIME_ASSERT(description, expression) \
extern char description[ (expression) ? 1 : -1 ]
// wibble.c
...
#include "compile_time_assert.h"
...
COMPILE_TIME_ASSERT(sizeof_wibble_is_not_less_than_sizeof_wibble_rep,
sizeof(wibble) >= sizeof(wibble_rep));
...
It's worth spending a few moments to think about alignment carefully. The wibble type contains a union to give us the strictest alignment. This means a single wibble_rep and a single wibble can overlay each other in either direction. If we create an array of wibbles the compiler will ensure the address of each wibble is suitably aligned. To do this it may add trailing padding to the wibble type but this padding will be reflected by sizeof(wibble). Similarly, any padding for the wibble_rep type will also be reflected by sizeof(wibble_rep). Importantly, since sizeof(wibble_rep) may be strictly less than sizeof(wibble) we cannot overlay an array of either type directly onto an array of the other type. However, we are only concerned with creating an array of wibbles since that is the type the client uses. There should never be any need to create an array of wibble_reps. Nevertheless, the .c file implementation must always do any array pointer arithmetic in terms of wibbles and never in terms of wibble_reps. Note also that using >= rather than == also allows binary compatibility with any alternative smaller representation.

Casting the shadow

Inside the source file we can create a helper function to overlay the true representation onto the clients memory (the fragment below uses the dot designator syntax introduced in c99):
// wibble.c
static inline void shadow(wibble * dst, wibble_rep * src)
{
   memcpy(dst, src, sizeof *src);
}

bool wopen(wibble * w, const char * name)
{
   wibble_rep rep =
   {
       .g = ...,
       .f = ...,
   };
   shadow(w, &rep);
   ...
}
Careful use of memcpy can help to make the wibble functions behave atomically from the users perspective. That is to say, the function can do the work off to the side in a local wibble_rep, and copy back into the shadow only if everything is successful. An alternative to memcpy is to cast the pointer on each access:
// wibble.c
static inline wibble_rep * light(wibble * w)
{
   return (wibble_rep *)w;
}

void wclose(wibble * w)
{
   wibble_rep * rep = light(w);
   rep->g = ...;
   rep->f = ...;
   ...
}

Constness?

It makes no sense to declare a wibble object with a const modifier unless the object can be initialized.

void pointless(void)
{
   const wibble w; // :-(
   // ... ?
}
However, this is not an issue since the wibble type is opaque anyway. Nevertheless, a slight redesign can accommodate const wibble objects if desired, at the cost of copying struct objects:
...
wibble wopen(int value)
{
   wibble_rep rep = { ...value... };
   wibble w;
   memcpy(&w, &rep, sizeof rep);
   return w;
}
void ok(void)
{
   const wibble w = wopen(42);
   ...
}

Summary

In C it is impossible to expose a type's size without also exposing its representation. It is possible to define a type concretely and to explicitly specify its representation as being "unpublished". However, since C does not offer the C++ private keyword using the representation is always possible and remains a constant temptation. Once one piece of client code succumbs more are sure to follow and like a dam bursting the client and implementation quickly become tightly coupled and any separation is washed away. Completely hiding a type's representation behind an opaque pointer/handle removes the temptation and creates a powerful abstraction but at the price of hiding the size of the type and the consequent restriction on the storage class of client memory. A shadow data type offers a half-way house where a type is effectively split into two, with one part exposing the size and the other part holding the representation. The alignment and sizes of the two parts must correspond. Client code is then able to use all three storage class options. The implementation code takes the full load of the extra complexity mapping/overlaying between the split parts. One interesting observation is that the client code would be uneffected (other than needing recompilation) if the representation was moved back into the client side type (to try and improve performance perhaps). No mechanism is universally applicable and the shadow data type is no exception! Experience and time alone will tell if and how useful it is. Caveat emptor.

Perfect Software and other illusions about testing

is the title of an excellent book by Jerry Weinberg. As usual I'm going to quote from a few pages:
Information is neutral but people's reactions to information are rarely neutral.
I'm not in the proof business; I'm in the evidence and inference business.
A process description is just that, a description ... not of what has actually been done.
To qualify as a test, an action has to seek information that will influence an action.
Fixing under pressure tends to raise the fault-feedback-ratio.
Anyone who makes promises about the future must be some sort of devil.
Errors are made, not born.
In a moment of weakness it is difficult to resist infantile suggestions.
Good tools amplify effectiveness; if your effectiveness is negative, adding tools will amplify only the negativity.

enums in C



Enums are notoriously weakly typed in C. While pondering this the other day it occurred to me that instead of writing an enum like this:
enum suit { clubs, hearts, diamonds, spades };
you could write it like this:
struct suit
{
    enum { clubs, hearts, diamonds, spades } value;
};
The struct wrapper adds a modicum of type safety. It also allows you to forward declare suit (you can't forward declare enums). The enumerators (clubs, hearts, diamonds, clubs) are still visible and can be used when a compile time value is required (e.g., switch cases). As usual, caveat emptor.

The Mythical Man Month

is the title of an excellent book by Fred Brooks. It's well worth rereading every year or so. As usual I'm going to quote from a few pages:
The accumulation of simultaneous and interacting factors brings slower and slower motion.
Human beings are not accustomed to being perfect and few areas of human activity demand it.
Our estimating techniques fallaciously confuse effort with progress.
No part of the schedule are so thoroughly affected by sequential constraints as component debugging and system test.
Take no small slips... Trim the task.
I will contend that conceptual integrity is the most important consideration in system design.
...the total creative effort involves three distinct phases: architecture, implementation, and realization. It turns out that these can in fact be begun in parallel and proceed simultaneously.
Any software system should be grown by incremental improvement... Nothing in the past decade has so radically changed my own practice, or its effectiveness.
Unless we teach people how to design, the languages matter very little.
The Mythical Man Month is only incidentally about software but primarily about how people in teams make things.

BOSE - today you were RUBBISH

I bought a pair of BOSE noise canceling headphones at Oslo airport on 29th August. My first BOSE purchase. The left earphone has stopped working. I rang the service number and briefly explained the situation. The assistant asked for some information, some of which I'd just told her. She typed into a computer and her computer crashed. She didn't know what to do so she put me on hold. While I waited I replied to a couple of emails, made an entry to my wiki, and started reading from a book. Then she was back. She apologised. She told me that everyone's computer has crashed! She asks me for the information again. I provide it again. She types it in again. It doesn't crash this time!

Then she asks for the serial number. "Where is that?" I say. "What kind of headphones have you bought?" she says. "How can I tell?" I say. It seems you can't tell by looking at them - they have a minimalist design with only the words BOSE on the headphones. "Try looking inside the ear cushion" she says. I can see a number in the left one. I start reading it out. "No that's not it". Eh? You have a serial number in both earphones but only one is the actual one? Are you trying to be rubbish I wonder. So I look in the other ear cushion. Indeed - another number. So long and so small I can't read it. So I put my glasses on and read it out. "Ah" she says that's the such-and-such model. "They're discontinued". Why am I not surprised. She can't do a like for like replacement for that. So they'll replace it with the nearest equivalent. But before they can do that they'll post me an audio cable - could I try the new cable to see if that fixes it? it will be delivered in 5-7 working days, all I have to do is sign for it. If I'm not in when they deliver it they'll put a note through the door so I know which depot to drive to pick them up from. By now I'm losing my patience. I ask if she's really telling me I'm going to have to stay in all day to receive an audio cable that in all probability won't solve my problem and is merely creating extra weeks when I have no working BOSE headphones despite having paid over £200 for them only 2 months ago? And besides that I won't be in anyway since I'll be in another country on business. On business without my BOSE headphones. She says she'll ask someone. I'm on hold again. No, she was wrong. They'll send them regular post. They don't have to be signed for. She's very sorry but there's nothing else she can do. That's what she has to do. I'm so fed up with BOSE at this point I can't face wasting anymore of my time so I tell her to send the damn audio cable.

Do BOSE think that people willing to pay £200 for a supposed quality pair of headphones value their time so little that they're happy to waste even more of it just because the headphones don't work?

BOSE products are expensive. They are pitched as high quality products. My experience today tells me their customer service computers and their customer service process is not high quality. I don't in any way blame the girl on the phone. She's trapped inside a rubbish system, forced to follow rigid procedures like a robot.

BOSE, today you were RUBBISH.

Becoming a Technical Leader

is the title of an excellent book by Jerry Weinberg. As usual I'm going to quote from a few pages:
Underlying organic models is the fundamental idea of systems thinking: "It is impossible to change just one thing at a time."
Leaders are leaders of change in themselves.
People don't become leaders because they never fail. They become leaders because of the way they react to failure.
If you are a leader, people are your work.
There is no conflict between people and task.
Doing something new heightens awareness, which is stimulating, but also a little uncomfortable.
If you intend to grow you cannot avoid some pain.
Very few of the classic leadership studies have been done in environments even vaguely resembling the technical work situation.
The only way we can see ourselves is through other people. This inability to see ourselves as others see us is the number one obstacle to self-improvement.
Becoming a leader means shifting the focus from your ideas to the ideas of others.

30 Great Systems Thinkers

Systems Thinkers is a book by Magnus Ramage and Karen Shipp which has just caught my eye. The blurb on Amazon says:

Systems Thinkers presents a biographical history of the field of systems thinking, by examining the life and work of thirty of its major thinkers.


Annoyingly it doesn't mention who the 30 people are. A bit of googling reveals the missing information:

Early Cybernetics
  • Gregory Bateson
  • Norbert Wiener
  • Warren McCullough
  • Margaret Mead
  • W. Ross Ashby

General Systems Theory
  • Ludwig von Bertalanffy
  • Kenneth Boulding
  • Geoffrey Vickers
  • Howard Odum

System Dynamics
  • Jay Forrester
  • Donella Meadows
  • Peter Senge

Soft and Critical Systems
  • C. West Churchman
  • Russell Ackoff
  • Peter Checkland
  • Werner Ulrich
  • Michael Jackson

Later Cybernetics
  • Heinz von Foerster
  • Stafford Beer
  • Humberto Maturana
  • Niklas Luhmann
  • Paul Watzlawick

Complexity Theory
  • Ilya Prigogine
  • Stuart Kauffman
  • James Lovelock

Learning Systems
  • Kurt Lewin
  • Eric Trist
  • Chris Argyris
  • Donald Schön
  • Mary Catherine Bateson


Whole > Sum(Parts)

I was chatting to my friend Mark today. He's retired and spends his time doing exactly what he wants to which is mostly making tools and using them to make more tools and lots of beautiful things. Today he was showing me his newly finished rose cutter which allows him to create wood turning patterns you wouldn't think possible. Anyway, at one point we were chatting about shooting rabbits. He mentioned that making a gun was easy, a couple of evening's work he said! Making ammunition was more tricky though. He said you can buy all of the separate bits you need to make bullets without a license. But when you put them together then you need a license and face a jail sentence if you haven't got one. I thought was a nice example of the whole being greater than the sum of the parts.