The last forty odd pages explain the five dysfunctions model:
- Absence of trust (invulnerability)
- Fear of conflict (artificial harmony)
- Lack of commitment (ambiguity)
- Avoidance of accountability (low standards)
- Inattention to results (status and ego)
Politics is when people choose their words and actions based on how they want others to react rather than based on what they really think.
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