Coaches work one step at a time rather than creating a whirl-wind of change.
Patience is one of the most important qualities of a coach.
We find the hardest part of listening is resisting the temptation to jump in too early with advice or to switch the conversation to a similar story that happened to you.
People usually speak much slower than you can think, which is why it is so hard to give your full attention when someone else is talking.
You have to do more than suggest a course of action for people to follow it. You need to lead the way by explaining why it's important and then show them how to get started with it.
Your focus is process improvement, not individual performance.
Take care not to ask questions when you actually want to give guidance.
Useful information should be visible to all and not hidden away in computers. Plans kept electronically are information fridges; they give up their information only when they are opened.